Privacy Policy

This Privacy Policy describes how DM Products Co. LLC ("we", "us", "our"), operating the ShopFloHQ service ("Service"), collects, uses, and shares your personal information. DM Products Co. LLC acts as the data controller for personal data processed in connection with the Service.

1. Information We Collect

• Account data: name, email, login credentials, company details.
• Customer content: data you upload such as items, jobs, customers, attachments and drawings.
• Support communications: messages and information you send us.
• Usage and device data: log data, IP address, browser type, device identifiers, and telemetry on how the Service is used.
• Cookies: essential cookies for authentication and session management.

2. Purposes & Legal Basis

• Provide the Service (performance of contract): create and operate your account, store your data.
• Customer support (legitimate interests / contract): respond to inquiries.
• Security & fraud prevention (legitimate interests / legal obligation).
• Product improvement & analytics (legitimate interests).
• Billing & tax compliance (legal obligation), via our Merchant of Record.

3. How We Share Data

• Service providers / subprocessors for hosting, analytics, and support tooling.
• Paddle.com Market Limited, our Merchant of Record, which handles payment processing, subscription management, invoicing, and tax compliance for all purchases.
• Professional advisers (legal, accounting) where reasonably necessary.
• Authorities where required by applicable law.

4. Data Retention

We retain personal data for as long as your account is active and for a reasonable period afterward to comply with our legal obligations, resolve disputes, and enforce agreements. Data is deleted or anonymized when no longer needed.

5. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, port, or object to processing of your personal data, and to withdraw consent. To exercise these rights, contact us using the details below. You may also have the right to lodge a complaint with a supervisory authority.

6. Security

We implement appropriate technical and organisational measures, including encryption in transit, access controls, and regular reviews, to protect personal data against unauthorized access, alteration, disclosure, or destruction.

7. International Transfers

Your data may be processed in countries outside your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

8. Cookies

We use essential cookies necessary to operate the Service (e.g. authentication). We may use limited analytics cookies to understand product usage. You can manage cookies through your browser settings.

9. Contact

DM Products Co. LLC — for privacy questions or to exercise your rights, contact us via the support channel inside your ShopFloHQ account.

See also our Terms of Service and Refund Policy.