Terms of Service — ShopFloHQ

These Terms of Service ("Terms") govern your access to and use of the ShopFloHQ service ("Service") provided by DM Products Co. LLC ("Company", "we", "us"). By creating an account or using the Service you agree to be bound by these Terms.

1. The Service

ShopFloHQ provides shop floor and job management software for small manufacturers, including items, jobs, quotes, packing lists, and related tooling.

2. Accounts & Authority

You must provide accurate information and keep it updated, maintain the confidentiality of your credentials, and are responsible for all activity under your account. If you use the Service on behalf of an organization, you represent that you have authority to bind it.

3. Acceptable Use

You will not misuse the Service, including by:

Using it for unlawful, fraudulent, or abusive purposes;
Infringing the intellectual property or privacy rights of others;
Interfering with or compromising the security of the Service (malware, probing, scraping);
Reverse engineering, reselling, or redistributing the Service.

4. Payments — Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by the Paddle Buyer Terms.

5. Subscriptions

Paid plans are billed in advance on a recurring basis (e.g. monthly or annually) and renew automatically until cancelled. You may cancel at any time through your account or via Paddle; cancellation stops future renewals.

6. Intellectual Property

We retain all right, title, and interest in and to the Service, including all software, documentation, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms and your selected plan. You retain ownership of content you upload, and grant us a limited license to host and process it solely to provide the Service.

7. Service Availability

The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation, and disclaim all implied warranties to the maximum extent permitted by law.

8. Suspension & Termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service and cancel your subscription at any time. Upon termination, you may export your data within a reasonable window, after which it may be deleted.

9. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts paid by you in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special, or incidental damages, including loss of profits, data, or goodwill.

10. Indemnification

You agree to indemnify and hold harmless DM Products Co. LLC against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

11. Changes

We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which DM Products Co. LLC is established, without regard to conflict-of-laws principles.

See also our Privacy Policy and Refund Policy.